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Guidepoint

IT Support Associate

Guidepoint · Shanghai Shi, China

Posted about 2 months ago

or apply directly on Guidepoint's site. We never take the application ourselves.

Is this posting real?

This role has been open
64 days
Guidepoint's roles stay open a median of 81 days
Reposted
No
Salary listed
No
19% of Guidepoint's roles list one
Ghost-job risk at Guidepoint
high
122 stale, 3 reposted of 123 open
Hiring momentum
168 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Guidepoint's own greenhouse board since 2026-08-03. Full hiring picture for Guidepoint.

About this role

The IT Support Associate will provide helpdesk support for both technical and non-technical staff in a Windows/MAC environment at the Guidepoint office in Shanghai. Daily tasks include troubleshooting hardware and software issues, managing desktop systems and applications, setting up new desktops, and providing remote support to global users. The role also involves managing mobile devices, printer management, and maintaining documentation and a knowledge base.

Our read on this posting3.2out of 5
benefits
5/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Guidepoint as an employer.

What you need

  • Bachelor's Degree
  • 3-4 years of experience with IT Support in a corporate office environment
  • Working knowledge of Windows OS
  • LAN, WAN, TCP/IP, DHCP, DNS, Active Directory knowledge
  • Data & Network security knowledge
  • Knowledge of Spy/Malware/Virus vulnerabilities

Nice to have

  • Mac/Linux knowledge
  • Experience with Ticketing systems/Helpdesk (ManageEngine, ServiceNow, Jira)
  • Basic troubleshooting/understanding of Azure environment, Endpoint, Intune, O365 Admin Portal/Exchange Online
  • Experience with Dell Laptops, Printers, Docking Stations, Monitors
  • Knowledge of messaging protocols

What you get

  • 14 annual leave days (PTO Days)
  • 11 legal holidays
  • 7 full paid sick days
  • Social insurances and housing fund
  • Free snacks and beverages in the office, including free coffee
  • Casual work environment

Worth weighing

  • No specific salary listed, only 'competitive salary depending on experience'
  • Role may require availability during off hours for support calls and alerts
  • Fast-paced environment may not suit everyone

Summarised from Guidepoint's posting. Read the full original.

Listed by Guidepoint on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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