or apply directly on Growe Talents's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Growe Talents's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Growe Talents's roles list one
- Ghost-job risk at Growe Talents
- high 20 stale, 1 reposted of 51 open
- Hiring momentum
- 93 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Growe Talents's own greenhouse board since 2026-08-03. Full hiring picture for Growe Talents.
About this role
The Customer Support Lead will be responsible for leading and developing the Customer Support function in a fast-growing iGaming environment. This includes scaling a VIP Customer Support team, defining key performance metrics, maintaining high service quality, and collaborating with various teams to enhance customer experience and operational efficiency.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Growe Talents as an employer.
What you need
- 4+ years of experience in Customer Support or similar customer-facing roles
- 1+ year of experience in a Team Lead, Team Manager, or similar leadership position
- Strong analytical mindset and ability to use operational and customer data to drive improvements
- Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity
- Upper-Intermediate English level (written and spoken) for daily communication within an international team
Nice to have
- Experience working with Product, Operations, CRM or Account Management/VIP teams
- Experience in iGaming, with understanding of the player journey and industry-specific customer needs
What you get
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Worth weighing
- Focus on metrics and data-driven improvements may require strong analytical skills
- Experience in iGaming is preferred but not mandatory
- Role involves significant leadership responsibilities, which may not suit all candidates
Summarised from Growe Talents's posting. Read the full original.
Listed by Growe Talents on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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