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GitLab

Senior Assigned Support Engineer (EMEA)

GitLab · Remote, United Kingdom

Posted about 2 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
64 days
GitLab's roles stay open a median of 79 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
238 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Senior Assigned Support Engineer at GitLab, you will serve as a technical advisor for major customers, ensuring their GitLab environments are stable and efficient. Your responsibilities will include troubleshooting complex issues, collaborating with various teams to resolve bugs, and creating support documentation. You will also build relationships with customer stakeholders to help them address technical challenges and improve their use of GitLab's products.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Background managing complex, customer facing support cases end to end
  • Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues
  • Strong Linux systems administration knowledge (LFCE or RHCE equivalent)
  • Practical experience with GitLab and CI/CD
  • Ability to write and maintain clear, reusable support content
  • Proficiency with scripting languages (such as Ruby or Bash)

Nice to have

  • Familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails
  • Openness to applying transferable skills from related domains

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • No salary listed
  • Role involves high customer interaction and requires strong communication skills
  • Expectations for creating support content may require additional writing skills

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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