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Gigs

Support Strategy & Operations

Gigs · New York

Posted about 2 months ago · $140,000 - $190,000

or apply directly on Gigs's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Gigs's roles stay open a median of 55 days
Reposted
No
Salary listed
Yes
33% of Gigs's roles list one
Ghost-job risk at Gigs
high
35 stale, 0 reposted of 45 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Gigs's own greenhouse board since 2026-08-03. Full hiring picture for Gigs.

About this role

In the Support Strategy & Operations role at Gigs, you will manage the end-to-end support experience for customers launching mobile services, ensuring smooth implementation and ongoing optimization. You will analyze data to identify issues, communicate insights to product teams, and leverage AI tools to enhance efficiency. This position requires building strong relationships with customers and collaborating with cross-functional teams to improve processes and workflows.

Our read on this posting3.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gigs as an employer.

What you need

  • 4+ years in a demanding operational environment such as strategy & operations, bizops, management consulting, or technical account management
  • Self-driven and proactive, able to identify problems and propose solutions without guidance
  • Experience using AI tools for analysis, automation, and internal tooling
  • Proficient in SQL, spreadsheets, and BI tools, with the ability to translate data findings into business decisions
  • Technically curious with an understanding of systems and API documentation
  • Credible with customers, capable of managing relationships and external meetings with executive teams

Nice to have

  • Experience in telecoms, fintech, or B2B SaaS, especially related to connectivity or payments
  • Background in customer-facing implementation or technical account management
  • Experience building or improving internal tooling, reporting infrastructure, or automated workflows using AI or no-code tools

What you get

  • Competitive compensation and stock options
  • Stipends for home office or work setup
  • Budget for learning and development
  • Free phone and international data plan

Worth weighing

  • No salary listed in the posting, but a range is provided
  • Role involves significant customer interaction and requires strong relationship management skills
  • Emphasis on using AI tools as a core part of the job, not just a bonus
  • Expectations for in-person collaboration and regular office presence, with some remote flexibility

Summarised from Gigs's posting. Read the full original.

Listed by Gigs on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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