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GeneDx

Customer Engagement Specialist

GeneDx · Gaithersburg, Maryland, United States

Posted about 3 months ago

or apply directly on GeneDx's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
GeneDx's roles stay open a median of 67 days
Reposted
No
Salary listed
No
0% of GeneDx's roles list one
Ghost-job risk at GeneDx
high
30 stale, 0 reposted of 33 open
Hiring momentum
59 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from GeneDx's own greenhouse board since 2026-08-03. Full hiring picture for GeneDx.

About this role

The Client Engagement Specialist at GeneDx is responsible for providing exceptional customer service to patients and healthcare providers, managing specimen submissions, and communicating laboratory results. The role involves handling inquiries via phone and electronically, ensuring compliance with healthcare regulations, and maintaining accurate patient information while collaborating with team members to enhance the customer experience.

Our read on this posting1.8out of 5
benefits
1/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GeneDx as an employer.

What you need

  • Knowledge of medical terminology to effectively communicate with patients and healthcare providers
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Excellent phone etiquette and interpersonal skills to provide outstanding customer service
  • Ability to communicate clearly and effectively
  • Passionate about providing excellent customer service in the healthcare industry
  • Must be able to multitask in a fast-paced environment

Nice to have

  • 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience
  • Bilingual preferred

Worth weighing

  • Position is fully onsite in Gaithersburg, MD, which may limit flexibility
  • Role involves handling potentially stressful customer interactions
  • No specific benefits or perks detailed in the posting

Summarised from GeneDx's posting. Read the full original.

Listed by GeneDx on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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