PitchMeAI Jobs
Flexport

3PL Customer Success Manager

Flexport · Atlanta Warehouse; Chicago Warehouse; Dallas Warehouse; New York City, New York, United States; Phillipsburg Warehouse; San Bernardino Warehouse

Posted about 3 months ago

or apply directly on Flexport's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Flexport's roles stay open a median of 82 days
Reposted
No
Salary listed
No
3% of Flexport's roles list one
Ghost-job risk at Flexport
high
175 stale, 3 reposted of 176 open
Hiring momentum
234 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Flexport's own greenhouse board since 2026-08-03. Full hiring picture for Flexport.

About this role

The 3PL Customer Success Manager at Flexport serves as the main operational link between clients and warehouse teams, ensuring service level agreement (SLA) compliance and managing client onboarding. This role involves addressing fulfillment issues, overseeing partner performance, and delivering reports on logistics efficiency. The position requires strong communication skills and the ability to manage escalations while building long-term client relationships.

Our read on this posting2.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flexport as an employer.

What you need

  • 3+ years of hands-on experience in a warehouse, fulfillment, or 3PL/4PL operations environment
  • 2+ years managing or coaching a team in a fulfillment, warehouse, or 3PL setting
  • Experience in account management or client-facing operations
  • Proven ability to hold external partners accountable to SLAs
  • Comprehensive knowledge of WMS operations
  • Strong reporting and data analysis skills

Nice to have

  • Experience managing merchant onboarding or system integrations
  • Familiarity with client business reviews (QBRs) or account growth conversations
  • International logistics or supply chain experience

What you get

  • Base salary range of $64,800 — $89,100 USD
  • Bonus and equity opportunities
  • Comprehensive benefits including medical and dental
  • Flexible time off

Worth weighing

  • Client fulfillment issues may arise outside standard business hours, requiring availability
  • Regular travel to partner and client sites is expected, including some travel outside the home region
  • A valid passport is required

Summarised from Flexport's posting. Read the full original.

Listed by Flexport on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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