or apply directly on Flatiron Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Flatiron Health's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 3% of Flatiron Health's roles list one
- Ghost-job risk at Flatiron Health
- high 16 stale, 2 reposted of 32 open
- Hiring momentum
- 54 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Flatiron Health's own greenhouse board since 2026-08-03. Full hiring picture for Flatiron Health.
About this role
As the Manager of Customer Experience at Flatiron Health, you will lead a team focused on enhancing post-signature customer engagement and support operations. Your responsibilities will include managing customer success specialists, refining operational playbooks, overseeing client onboarding and training, and utilizing customer feedback to drive continuous improvement in service delivery.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flatiron Health as an employer.
What you need
- 4+ years of experience in Customer Success, Customer Experience, Client Enablement, or Support Operations in RWD/RWE, pharmaceutical or healthcare industry
- 1–2+ years of direct people management experience
- Demonstrated ability to document operational playbooks and partner with technical teams to implement process improvements
- Comfortable learning complex oncology data models and methodology concepts
- Passionate about delivering exceptional customer experiences
- Experience with or eagerness to learn customer support and enablement platforms (e.g., Zendesk, Jira, Okta, Airtable)
What you get
- Work/life autonomy via flexible work hours and flexible paid time off
- Comprehensive compensation package
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
Worth weighing
- Hybrid work model with a mix of office and remote work days
- Role involves managing complex oncology data which may require a steep learning curve
- Focus on operational excellence may limit direct customer interaction opportunities
Summarised from Flatiron Health's posting. Read the full original.
Listed by Flatiron Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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