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Fivetran

Manager, Customer Support Engineering

Fivetran · Remote, Australia, APAC

Posted about 3 months ago

or apply directly on Fivetran 's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Fivetran 's roles stay open a median of 73 days
Reposted
No
Salary listed
No
1% of Fivetran 's roles list one
Ghost-job risk at Fivetran
high
212 stale, 4 reposted of 232 open
Hiring momentum
375 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Fivetran 's own greenhouse board since 2026-08-03. Full hiring picture for Fivetran .

About this role

The Manager of Customer Support Engineering at Fivetran will lead a team of Customer Solutions Engineers, focusing on providing high-quality technical support for enterprise customers using dbt Cloud. This role involves strategizing support processes, fostering team growth, collaborating with cross-functional teams to enhance customer satisfaction, and advocating for customer needs within the organization. The manager will also monitor team performance and provide hands-on support to ensure excellence in customer interactions.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fivetran as an employer.

What you need

  • Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.
  • A proven track record of building and leading high-performing technical support or engineering teams.
  • Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.
  • Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team.
  • Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects.
  • Experience with analytics engineering tools and processes.

What you get

  • 100% employer-paid medical insurance
  • Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend

Worth weighing

  • Role involves leading a team in a rapidly evolving product environment, which may require adaptability.
  • No specific salary or compensation details provided in the posting.
  • The position is remote, which may affect team dynamics and communication.
  • The company is in a transition period as it integrates with dbt Labs, which could impact stability or processes in the short term.

Summarised from Fivetran 's posting. Read the full original.

Listed by Fivetran on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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