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Fin

Customer Success Manager, Scale

Fin · Chicago, Illinois

Posted about 3 months ago · $135,300 - $161,550

or apply directly on Fin's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Fin's roles stay open a median of 82 days
Reposted
No
Salary listed
Yes
28% of Fin's roles list one
Ghost-job risk at Fin
high
130 stale, 0 reposted of 130 open
Hiring momentum
162 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.

About this role

As a Customer Success Manager for Fin, you will guide customers in adopting and integrating Fin's AI-powered solutions to enhance their customer support processes. Your role involves driving product adoption, designing scalable engagement strategies, and ensuring successful onboarding. You will also monitor customer health signals and collaborate with various teams to improve the customer journey while acting as the voice of the customer in product development.

Our read on this posting3.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.

What you need

  • 3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar
  • Strong interest in / experience with AI & automation support tools
  • Comfortable discussing technical topics such as APIs, integrations, and workflows
  • Excellent communication skills
  • Data-driven mindset
  • Self-starter, entrepreneurial, comfortable in ambiguity

Nice to have

  • Interest in consumption or usage-based SaaS models
  • Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools
  • Experience in operations, scaling CS / onboarding / customer education / digital engagement programs

What you get

  • OTE range of $135,300 - $161,550
  • Corporate bonus program
  • Sales incentive
  • Stock in the form of Restricted Stock Units (RSUs)
  • Hybrid working policy
  • Health and wellbeing support

Worth weighing

  • No specific details on the company's culture or team dynamics are provided
  • Role involves defining processes and metrics, which may require adaptability
  • Expectations to be in the office at least three days per week may not suit all candidates

Summarised from Fin's posting. Read the full original.

Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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