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Fin

Customer Success Manager, High Touch

Fin · San Francisco, California

Posted 20 days ago · $150,300-$179,525

or apply directly on Fin's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Fin's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
28% of Fin's roles list one
Ghost-job risk at Fin
high
94 stale, 0 reposted of 130 open
Hiring momentum
162 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.

About this role

As a High Touch Customer Success Manager at Fin, you will engage with major clients to ensure their success in implementing AI-driven customer service solutions. Your responsibilities include building relationships with C-suite leaders, facilitating project requirements, collaborating with engineers, and monitoring product usage to optimize outcomes. You will also advocate for customer needs internally and lead strategic planning sessions to drive adoption and process improvements.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.

What you need

  • 3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
  • Experience with business process mapping, requirements analysis, and solution design
  • Strong technical acumen and passion for AI/agent-building
  • Ability to simplify and communicate complex problems clearly across audiences
  • Strong prioritization skills to effectively manage a broad portfolio of customer accounts
  • Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers

Nice to have

  • Experience in SaaS or Consumption-based Technology companies

What you get

  • Base salary range of $150,300-$179,525
  • Eligibility for corporate bonus program or sales incentive
  • Stock in the form of Restricted Stock Units (RSUs)
  • Hybrid working policy with at least three days in the office per week
  • Programs designed to support health, wellbeing, family, time away from work, and financial future

Worth weighing

  • No specific mention of training or onboarding processes for new hires
  • The role requires managing a broad portfolio which may lead to competing demands
  • The company has a policy of not engaging in social or political topics, which may affect workplace discussions

Summarised from Fin's posting. Read the full original.

Listed by Fin on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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