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Fin

Customer Success Manager, High Touch

Fin · London, England

Posted 23 days ago

or apply directly on Fin's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Fin's roles stay open a median of 45 days
Reposted
No
Salary listed
No
28% of Fin's roles list one
Ghost-job risk at Fin
high
94 stale, 0 reposted of 130 open
Hiring momentum
162 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.

About this role

As a Customer Success Manager at Fin, you will work closely with high-value customers to ensure they maximize the value of their investment in Fin's AI solutions. Your role involves building trusted relationships, guiding customers through their journey, and developing strategies to drive product adoption and mitigate churn. You will collaborate with internal teams to create success plans and identify growth opportunities while acting as a thought leader in customer support and AI.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.

What you need

  • 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
  • Experience with SaaS business models
  • Ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams
  • Experience establishing yourself as a trusted advisor with customer partners
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective
  • Ability to understand and communicate complex problems clearly and concisely to different audiences

Worth weighing

  • No specific salary or compensation details provided
  • Hybrid working policy requires at least three days in the office per week
  • Company culture emphasizes a focus on work rather than social or political topics

Summarised from Fin's posting. Read the full original.

Listed by Fin on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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