or apply directly on Fin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Fin's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 28% of Fin's roles list one
- Ghost-job risk at Fin
- high 94 stale, 0 reposted of 130 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.
About this role
As a High Touch Customer Success Manager at Fin, you will engage with large, complex customers to facilitate their transition to AI-driven customer service using Fin's AI Agent. Your responsibilities include building relationships with stakeholders, gathering requirements, collaborating with engineers on solution designs, and monitoring product usage to optimize customer outcomes. This role is pivotal in helping clients achieve their business goals through effective deployment of AI technology.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.
What you need
- 3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and passion for AI/agent-building
- Ability to simplify and communicate complex problems clearly across audiences
- Strong prioritization skills to effectively manage a broad portfolio of customer accounts
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Nice to have
- Experience in SaaS or Consumption-based Technology companies
What you get
- Base salary range of $135,270 - $161,575
- Eligibility for corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Hybrid working policy with in-office expectations
- Programs designed to support health, wellbeing, family, time away from work, and financial future
Worth weighing
- No specific mention of tools or technologies used in the role
- The base salary range is subject to change and may be modified in the future
- The role requires being in the office at least three days per week, which may not suit all candidates
Summarised from Fin's posting. Read the full original.
Listed by Fin on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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