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Figure Lending

Workforce Management Forecasting Analyst

Figure Lending · Reno, NV; Charlotte, NC

Posted 22 days ago · $51,920 - $64,900

or apply directly on Figure Lending's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Figure Lending's roles stay open a median of 39 days
Reposted
No
Salary listed
Yes
92% of Figure Lending's roles list one
Ghost-job risk at Figure Lending
moderate
4 stale, 1 reposted of 12 open
Hiring momentum
31 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Figure Lending's own greenhouse board since 2026-08-03. Full hiring picture for Figure Lending.

About this role

The Workforce Management Forecasting Analyst will lead data gathering and analysis for forecasting in a contact center environment, focusing on historical performance, volume trends, and seasonality patterns. The role involves assessing staffing levels, providing insights for operational efficiency, and documenting standard operating procedures. The analyst will also act as a subject matter expert in forecasting techniques and support capacity planning to meet business demands.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figure Lending as an employer.

What you need

  • 5+ years of experience in performing WFM functions (specifically forecasting and capacity planning) in a contact center environment
  • Strong knowledge and experience with workforce management software (NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems)
  • Excellent working knowledge of Excel or Google Sheets
  • Focused, self-motivated, and reliable
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Positive attitude with excellent interpersonal skills

What you get

  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  • Employer-paid life and disability insurance
  • 11 observed holidays and PTO plan
  • Up to 12 weeks of paid family leave
  • Continuing education reimbursement

Worth weighing

  • Base compensation range is $51,920 - $64,900/yr with a 25% annual bonus target, which may vary based on experience and location
  • The role is hybrid, requiring commutable distance to the office in Charlotte, NC or Reno, NV
  • No work visa sponsorship is available for this position

Summarised from Figure Lending's posting. Read the full original.

Listed by Figure Lending on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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