or apply directly on Figure Lending's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Figure Lending's roles stay open a median of 39 days
- Reposted
- No
- Salary listed
- Yes 92% of Figure Lending's roles list one
- Ghost-job risk at Figure Lending
- moderate 4 stale, 1 reposted of 12 open
- Hiring momentum
- 31 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Figure Lending's own greenhouse board since 2026-08-03. Full hiring picture for Figure Lending.
About this role
As a Site Operations Manager at Figure, you will oversee daily operations to ensure efficiency and compliance within the Customer Support Center. Your responsibilities include mentoring Team Managers, setting performance KPIs, resolving complex customer issues, and leading strategic projects to enhance the customer journey. This role requires a hands-on leader who is passionate about blockchain technology and financial services, fostering a positive work culture while driving accountability and professional growth within your team.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figure Lending as an employer.
What you need
- Minimum of 2 years in a leadership role
- At least 1 year in operations management
- 1+ years in a direct customer-facing role
- An NMLS License that has been active within the last 5 years OR willingness to obtain an NMLS license within 90 days of employment
- Previous experience in tech support, mortgage, financial services, or the banking sector
- Highly process-driven organizational skills with an eye for detail
Nice to have
- BA/BS degree from an accredited university is preferred
What you get
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Worth weighing
- No mention of remote work options beyond hybrid
- Role requires obtaining an NMLS license within 90 days, which may be a barrier for some candidates
- Salary range provided, but actual compensation may vary based on multiple factors
Summarised from Figure Lending's posting. Read the full original.
Listed by Figure Lending on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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