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Exadel

Middle Technical Support Analyst (L2/L3, Production Support)

Exadel · São Paulo, Brazil

Posted 21 days ago

or apply directly on Exadel's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Exadel's roles stay open a median of 43 days
Reposted
No
Salary listed
No
16% of Exadel's roles list one
Ghost-job risk at Exadel
high
34 stale, 3 reposted of 80 open
Hiring momentum
167 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Exadel's own greenhouse board since 2026-08-03. Full hiring picture for Exadel.

About this role

As a Middle Technical Support Analyst, you will provide L2/L3 technical support for applications related to multimarket fund administration. Your daily tasks will include monitoring and troubleshooting production incidents, analyzing application logs and system behavior, and collaborating with development teams to resolve issues. You will also perform root-cause analysis, support incident management processes, and maintain technical documentation.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Exadel as an employer.

What you need

  • Proven experience in application production support and incident troubleshooting
  • Good knowledge of SQL, including querying and analyzing relational databases
  • Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code
  • Experience analyzing application logs, error messages, stack traces, and system behavior
  • Understanding of application architecture, interfaces, data flows, and distributed systems
  • Experience with incident management, problem management, and root-cause analysis

Nice to have

  • Practical knowledge of REST APIs, HTTP, JSON/XML, and system integrations
  • Experience with investment funds, asset management, fund administration, or financial markets
  • Understanding of multimarket funds (Hedge Funds) and their operational processes
  • Knowledge of fund lifecycle, transactions, positions, portfolio information, NAV, reconciliation, or related fund administration processes
  • Familiarity with financial systems and integrations between fund administration, accounting, portfolio management, and external platforms

What you get

  • International projects
  • In-office, hybrid, or remote flexibility
  • Medical healthcare
  • Recognition program
  • Ongoing learning & reimbursement
  • Well-being program

Worth weighing

  • No salary listed
  • Compensation details are shared at the early stage of the recruitment process
  • The job description is not exhaustive and duties may evolve based on business needs

Summarised from Exadel's posting. Read the full original.

Listed by Exadel on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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