or apply directly on Ethos Life's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Ethos Life's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 52% of Ethos Life's roles list one
- Ghost-job risk at Ethos Life
- high 32 stale, 5 reposted of 64 open
- Hiring momentum
- 96 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ethos Life's own greenhouse board since 2026-08-03. Full hiring picture for Ethos Life.
About this role
The Support AI Manager at Ethos will lead teams responsible for building and monitoring AI-powered support bots. This role involves hands-on technical leadership, ensuring bot builds meet specifications, defining testing and monitoring processes, and managing quality control. The manager will also facilitate communication between teams and the product manager to prioritize and address quality issues effectively.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ethos Life as an employer.
What you need
- 4+ years of experience managing a team, ideally across more than one function or workstream
- Hands-on experience with the design, build, or QA of AI-driven voice, chat or email bots
- Experience working within a product pod or similar cross-functional product team structure
- Strong process orientation
- Detail-oriented with strong problem-solving instincts
- Excellent communicator, able to translate technical issues for both technical teams and product/business stakeholders
Nice to have
- Experience with support bot platforms (e.g., Forethought, Ada, Sierra, Decagon)
Worth weighing
- No salary listed
- Role requires hands-on technical involvement, not purely administrative tasks
- Experience with specific bot platforms is preferred but not mandatory
Summarised from Ethos Life's posting. Read the full original.
Listed by Ethos Life on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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