Senior Manager, Insurance Customer Operations
Ethos Life · Remote US
Posted 28 days ago · $110,000-$150,000
or apply directly on Ethos Life's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Ethos Life's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 52% of Ethos Life's roles list one
- Ghost-job risk at Ethos Life
- high 32 stale, 5 reposted of 64 open
- Hiring momentum
- 96 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ethos Life's own greenhouse board since 2026-08-03. Full hiring picture for Ethos Life.
About this role
The Senior Manager, Insurance Customer Operations at Ethos will lead initiatives in insurance operations, focusing on operational excellence, product integration, and regulatory compliance throughout the policyholder lifecycle. This role involves managing cross-functional projects, coaching a team, and driving process improvements while collaborating with various departments like Product, Engineering, and Compliance. The position requires a strategic mindset to enhance operational efficiency and ensure high-quality customer experiences.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ethos Life as an employer.
What you need
- 5+ years in insurance operations or CX
- 2+ years in a leadership role in regulated industries
- Experience collaborating with product, engineering, compliance, and customer support teams
- Deep understanding of life insurance operations
- Analytical skills for data-informed decision making
- Experience with technical tools such as Jira, Salesforce, and QA systems
Nice to have
- Experience with SQL, Tableau, or similar tools
- Advanced degree
Worth weighing
- No specific benefits listed in the posting
- Salary range provided but does not include bonuses or equity
- Role involves significant cross-functional collaboration which may require navigating complex organizational dynamics
Summarised from Ethos Life's posting. Read the full original.
Listed by Ethos Life on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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