or apply directly on Ethos Life's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Ethos Life's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 52% of Ethos Life's roles list one
- Ghost-job risk at Ethos Life
- high 32 stale, 5 reposted of 64 open
- Hiring momentum
- 96 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ethos Life's own greenhouse board since 2026-08-03. Full hiring picture for Ethos Life.
About this role
As a Product Support Associate at Ethos, you will be responsible for managing escalated cases from internal teams and customers, diagnosing issues, and resolving them directly when possible. This role emphasizes speed, accuracy, and effective communication, requiring you to build knowledge across various systems for troubleshooting. You will also interact with customers to ensure a positive experience while meeting defined service levels for response and resolution times.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ethos Life as an employer.
What you need
- 1-3 years of experience in customer support, technical support, operations, or a related troubleshooting role
- Comfortable working in Salesforce or equivalent case management/help desk software
- Strong analytical instincts and technical curiosity
- Excellent written and verbal communication skills
- Highly organized with a strong sense of ownership over open cases
Worth weighing
- No salary listed
- Role involves direct customer interaction which may require strong interpersonal skills
- Position is for an individual contributor in a newly established team, which may involve ambiguity
- Focus on speed and accuracy may lead to high-pressure situations
Summarised from Ethos Life's posting. Read the full original.
Listed by Ethos Life on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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