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ePlus Technology, inc.

Customer Success Coordinator (Req #1399)

ePlus Technology, inc. · Remote - US (NC and VA)

Posted 19 days ago

or apply directly on ePlus Technology, inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
ePlus Technology, inc.'s roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of ePlus Technology, inc.'s roles list one
Ghost-job risk at ePlus Technology, inc.
high
40 stale, 3 reposted of 63 open
Hiring momentum
99 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ePlus Technology, inc.'s own greenhouse board since 2026-08-03. Full hiring picture for ePlus Technology, inc..

About this role

As a Customer Success Coordinator, you will be the primary contact for a portfolio of Managed Services clients after the sale, focusing on onboarding, customer satisfaction, and driving technology adoption. You will manage client relationships, resolve issues, and identify opportunities for service expansion while maintaining accurate records and reporting on customer health. The role emphasizes proactive engagement to ensure high customer satisfaction and retention throughout the contract term.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ePlus Technology, inc. as an employer.

What you need

  • 1-3 years of experience in a customer-facing role (Customer Success, Client Services, Account Management, or Technical Support)
  • Experience supporting services in complex and high-profile customer environments
  • Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Microsoft Teams
  • Strong understanding of IT infrastructure and services, including networking, business communications, security, wireless, SAN, and server management
  • Exceptional written, verbal, and interpersonal communication skills
  • Strong customer service, active listening, and client relationship management skills

Nice to have

  • Previous experience working with or for an IT managed Services organization
  • Experience with data analytics tools (Tableau, etc.)

What you get

  • Base salary range between $45,000 and $60,000 annually
  • Compensation structure may include commissions and discretionary bonuses
  • Full range of medical, financial, and/or other benefits including 401(k) eligibility and employee stock purchase program
  • Various paid time off benefits, such as vacation, sick time, and personal leave

Worth weighing

  • Candidates based in Virginia or North Carolina are preferred
  • The role may involve managing reactive services, which could limit proactive engagement opportunities
  • Salary range is provided, but final salary will depend on various factors, which may lead to uncertainty for candidates

Summarised from ePlus Technology, inc.'s posting. Read the full original.

Listed by ePlus Technology, inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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