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Engine

Senior Director, Client Operations

Engine · Remote - US

Posted 20 days ago

or apply directly on Engine's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Engine's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Engine's roles list one
Ghost-job risk at Engine
high
39 stale, 2 reposted of 76 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Engine's own greenhouse board since 2026-08-03. Full hiring picture for Engine.

About this role

The Senior Director, Client Operations at Engine is responsible for leading the member support operations across various travel services, including lodging, flights, and cars. This role requires a hands-on approach, involving direct engagement with customer support issues, managing a senior team, and ensuring high service standards. The director will also oversee the Customer Advocacy Team and manage BPO partnerships, aiming to elevate the customer experience to world-class levels.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Engine as an employer.

What you need

  • 12+ years in customer operations, contact center leadership, or travel support
  • At least 5 years at the director level or above
  • Proven experience running a US-based contact center operation with full P&L or cost accountability
  • Hands-on BPO management experience
  • Strong analytical instincts

Nice to have

  • Experience in travel, hospitality, fintech, or a high-complexity booking and transaction environment
  • Familiarity with modern support tooling like Salesforce Service Cloud
  • Experience supporting financial products such as corporate cards or expense management
  • Experience building or scaling a premium or tiered support offering

What you get

  • Competitive base pay tied to role and experience
  • Equity for all employees
  • Potential eligibility for bonuses or commissions
  • Hybrid-hub model for work environment

Worth weighing

  • No specific salary details beyond the range provided
  • High expectations for customer satisfaction metrics
  • Emphasis on hands-on management may require significant time commitment

Summarised from Engine's posting. Read the full original.

Listed by Engine on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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