or apply directly on Engine's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Engine's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Engine's roles list one
- Ghost-job risk at Engine
- high 39 stale, 2 reposted of 76 open
- Hiring momentum
- 106 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Engine's own greenhouse board since 2026-08-03. Full hiring picture for Engine.
About this role
As the Member Support Flights Lead at Engine, you will provide expert-level support for flight operations, handling escalations and complex booking issues. Your role involves utilizing GDS and NDC systems, collaborating with internal teams and airline partners, and developing training initiatives. You will also analyze trends in escalations to recommend process improvements and document best practices for the team.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Engine as an employer.
What you need
- Proven experience supporting flight operations or airline booking teams, preferably within an OTA or TMC environment
- Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus
- Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations
- Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS)
- Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently
- Demonstrated ability to collaborate across teams and drive training and development initiatives
What you get
- Competitive base pay tied to role and experience, with equity for all employees
- Some roles are also eligible for bonuses or commissions
- Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model
Worth weighing
- Role may require a flexible, modified schedule that regularly includes overnight shifts and weekends to support 24/7 operations
- No specific details on the full list of benefits provided in the posting
Summarised from Engine's posting. Read the full original.
Listed by Engine on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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