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Edmentum

Customer Success Strategy & Operations Analytics

Edmentum · United States

Posted about 3 months ago

or apply directly on Edmentum's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Edmentum's roles stay open a median of 70 days
Reposted
No
Salary listed
No
0% of Edmentum's roles list one
Ghost-job risk at Edmentum
high
35 stale, 0 reposted of 35 open
Hiring momentum
46 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Edmentum's own greenhouse board since 2026-08-03. Full hiring picture for Edmentum.

About this role

As a Customer Success Strategy & Operations Analyst at Edmentum, you will analyze data to provide insights that help retain and grow the customer base. Your responsibilities include designing dashboards, building reporting frameworks, and developing customer health models to inform strategy and decision-making across the organization. You will collaborate with various teams to ensure data accuracy and support customer success initiatives.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Edmentum as an employer.

What you need

  • 3+ years of experience in business intelligence, data analytics, or CX operations
  • Proficient in Excel, SQL, and data modeling
  • Experience building dashboards in Tableau, Power BI, or a comparable platform
  • Hands-on Salesforce experience for CRM reporting and data management
  • Strong analytical mindset with the ability to communicate complex findings clearly
  • Detail-oriented with a high bar for data accuracy and documentation

Nice to have

  • Familiarity with customer success platforms such as Planhat or Gainsight
  • Experience with predictive analytics, health scoring, or retention risk modeling
  • Knowledge of longitudinal data tracking, time-series analysis, or implementation analytics
  • Passionate about education and contributing to a mission-driven company

What you get

  • Medical, dental, and vision insurance with various plan options
  • 401(k) retirement plan with company matching
  • Time away program and volunteer time away
  • Winter office closure at the end of December
  • Resources to promote wellness

Worth weighing

  • No specific mention of the tech stack beyond Excel, SQL, and dashboard tools
  • Salary range provided, but actual compensation may vary based on experience and skills
  • Remote-first organization may require self-motivation and discipline

Summarised from Edmentum's posting. Read the full original.

Listed by Edmentum on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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