Technical Support Agent I
ecoATM | Gazelle · Louisville, Kentucky, United States
Posted about 3 months ago
or apply directly on ecoATM | Gazelle's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days ecoATM | Gazelle's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 82% of ecoATM | Gazelle's roles list one
- Ghost-job risk at ecoATM | Gazelle
- high 9 stale, 0 reposted of 11 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from ecoATM | Gazelle's own greenhouse board since 2026-08-03. Full hiring picture for ecoATM | Gazelle.
About this role
As a Technical Support Agent I at ecoATM, you will provide technical support for ecoATM kiosks, assisting field operations teams and customers primarily through phone calls and a ticketing system. Your responsibilities include troubleshooting kiosk issues, documenting problems, and escalating unresolved issues. Flexibility in scheduling is required, as support is needed 16 hours a day, 7 days a week.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ecoATM | Gazelle as an employer.
What you need
- High school diploma or GED required
- 3+ years of experience troubleshooting or repairing robotics, complex machinery or similar Kiosk Technology
- Excellent customer service, interpersonal and communication skills
- Strong troubleshooting, problem-solving and multi-tasking abilities
- Ability to work independently within established process and direction guidelines
- Efficient time management practices and ability to prioritize work
Nice to have
- Additional technical certification preferred
- Experience in a call center environment highly preferred
- Experience with ticket tracking software and technical documentation preferred
- Basic knowledge of iOS and Android systems preferred
What you get
- Hourly pay of $18.00/hr - $20.00/hr
- Potential eligibility for short-term incentives based on performance
Worth weighing
- Open availability required for days, nights, weekends, and holidays
- No specific information on benefits beyond pay and incentives
- Role may involve high-pressure troubleshooting in a fast-paced environment
Summarised from ecoATM | Gazelle's posting. Read the full original.
Listed by ecoATM | Gazelle on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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