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DYOPATH

Service Desk Level 1 Analyst (Mexico)

DYOPATH · Remote

Posted 22 days ago

or apply directly on DYOPATH's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
DYOPATH's roles stay open a median of 18 days
Reposted
No
Salary listed
No
25% of DYOPATH's roles list one
Ghost-job risk at DYOPATH
low
1 stale, 1 reposted of 12 open
Hiring momentum
27 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from DYOPATH's own greenhouse board since 2026-08-03. Full hiring picture for DYOPATH.

About this role

As a Service Desk Level 1 Analyst at DYOPATH, you will be the first point of contact for technical support, assisting users via phone, email, and chat. Your responsibilities include troubleshooting issues with various devices and software, logging interactions in a ticketing system, and ensuring customer satisfaction through follow-ups. This role also involves participating in special projects and pursuing ongoing training and certifications to enhance your skills.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DYOPATH as an employer.

What you need

  • High school diploma or equivalent
  • 1–2 years in a technical support role, preferably in a service desk environment
  • Strong customer service skills
  • Proficiency in Windows OS and Microsoft Office suite
  • Basic network troubleshooting skills
  • Ability to work independently and collaboratively

Nice to have

  • Associate or bachelor’s degree in computer science or related field
  • Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
  • Familiarity with ITIL or similar service frameworks

What you get

  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year

Worth weighing

  • Remote position limited to applicants in Mexico only
  • Schedule may change based on operational needs
  • Pay rate is fixed at 17,000 MXN

Summarised from DYOPATH's posting. Read the full original.

Listed by DYOPATH on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at DYOPATH

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