or apply directly on Dialpad's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Dialpad's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Dialpad's roles list one
- Ghost-job risk at Dialpad
- high 49 stale, 2 reposted of 92 open
- Hiring momentum
- 140 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Dialpad's own greenhouse board since 2026-08-03. Full hiring picture for Dialpad.
About this role
As a Customer Support Representative, Tier 1 at Dialpad, you will manage escalated customer issues and collaborate with engineering and product management teams to resolve complex technical problems. Your role involves documenting issues, providing coaching to the support team, and utilizing your troubleshooting skills to enhance customer experiences. You will also contribute to the knowledge base by creating articles that assist the support team in resolving customer inquiries.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dialpad as an employer.
What you need
- A minimum of 6 years in Customer Support
- Ability to troubleshoot complex technical issues and escalate bug reports
- Ability to tailor communication style to varying levels of technical understanding
- Manage multiple cases and communication channels (Email, Internal channels, Video Meetings)
- Willingness and excitement to learn the product and teach others
- Effective communication skills across a variety of internal teams and stakeholders
Nice to have
- Additional work experience in a technical field
What you get
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
- Cutting-edge AI tools
- Robust training program
- Inclusive office environment
Worth weighing
- No specific salary listed
- Role involves managing escalated issues which may be stressful
- Position requires fluency in both Japanese and English
Summarised from Dialpad's posting. Read the full original.
Listed by Dialpad on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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