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Definitive Healthcare, US

Customer Success Manager

Definitive Healthcare, US · Framingham, MA

Posted about 3 months ago · $65,000 - $110,000

or apply directly on Definitive Healthcare, US's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Definitive Healthcare, US's roles stay open a median of 50 days
Reposted
No
Salary listed
Yes
95% of Definitive Healthcare, US's roles list one
Ghost-job risk at Definitive Healthcare, US
high
11 stale, 0 reposted of 19 open
Hiring momentum
26 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Definitive Healthcare, US's own greenhouse board since 2026-08-03. Full hiring picture for Definitive Healthcare, US.

About this role

As a Customer Success Manager at Definitive Healthcare, you will be responsible for ensuring the success and health of your assigned customers. Your role involves building partnerships, driving product adoption, and collaborating with various teams to meet customer goals. You will also document customer data, identify at-risk accounts, and create intervention plans to enhance the overall customer experience.

Our read on this posting3.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Definitive Healthcare, US as an employer.

What you need

  • 3-5 years’ experience in a client facing role
  • Experience working in customer support for a technical product
  • Superior communication skills
  • Ability to learn new concepts quickly
  • Strong attention to detail
  • Energy, humor, compassion, and enthusiasm

Nice to have

  • Experience working with customers in the Healthcare industry

What you get

  • Salary range of $65,000 - $110,000 per year
  • Eligibility for a company bonus or commission plan
  • Comprehensive benefits package including medical, dental, and vision coverage
  • Unlimited paid time off
  • Participation in the company’s 401(k) plan with employer contribution

Worth weighing

  • No specific mention of remote work options outside of certain states
  • Fast-paced environment may require adaptability
  • High growth may lead to changing responsibilities

Summarised from Definitive Healthcare, US's posting. Read the full original.

Listed by Definitive Healthcare, US on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Definitive Healthcare, US

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