or apply directly on Databento's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Databento's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Databento's roles list one
- Ghost-job risk at Databento
- high 13 stale, 0 reposted of 14 open
- Hiring momentum
- 16 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Databento's own greenhouse board since 2026-08-03. Full hiring picture for Databento.
About this role
As a Billing Support Specialist at Databento, you will manage all billing-related customer inquiries, including invoices, payments, and disputes. Your role involves walking customers through complex billing issues, maintaining accurate billing information, and ensuring enterprise clients are billed correctly. You will also contribute to improving billing documentation and handle vendor invoices, all while providing a calm and personable customer service experience.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Databento as an employer.
What you need
- Genuine customer service orientation
- Experience resolving billing disputes, collections, or accounts receivable/payable issues
- Comfort working with complex, recurring billing cycles
- Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding
- Bachelor's degree
Nice to have
- Experience in industries with intricate billing, such as healthcare billing or financial services
- Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks)
- Prior experience at a technology, B2B SaaS, or startup company in a similar role
- Comfort with usage-based or subscription billing
What you get
- Health, dental, disability, and life insurance benefits
- 401(k) matching for full-time employees
- Accommodates 100% remote work, with teammates living around the globe and paid in their local currency
Worth weighing
- No salary listed
- Role involves handling complex billing issues which may require significant patience and customer interaction
- Experience in a similar role is preferred but not mandatory
Summarised from Databento's posting. Read the full original.
Listed by Databento on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.