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Databento

Technical Support Engineer (L1/Frontline Support), EU

Databento · Remote / London

Posted about 3 months ago

or apply directly on Databento's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Databento's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Databento's roles list one
Ghost-job risk at Databento
high
14 stale, 0 reposted of 14 open
Hiring momentum
16 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Databento's own greenhouse board since 2026-08-03. Full hiring picture for Databento.

About this role

As a Technical Support Engineer at Databento, you will be the first point of contact for customer inquiries, primarily focusing on resolving issues related to API usage, onboarding, and billing during EU business hours. Your role involves escalating complex problems to senior support or engineering, improving documentation, and contributing to online developer communities. Additionally, you may write technical content to assist developers in utilizing the APIs effectively.

Our read on this posting3.0out of 5
benefits
2/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Databento as an employer.

What you need

  • Prior experience with Databento's API is strongly preferred
  • At least 2 years of experience in technical support, QA, or engineering
  • Working proficiency in Python
  • Strong technical communication skills
  • Based in the EU region to provide support coverage during business hours

Nice to have

  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL)
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry)
  • DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc.)
  • Experience at an early-stage startup

What you get

  • Health, dental, disability, and life insurance benefits
  • 401(k) matching for full-time employees
  • 100% remote work accommodation
  • Teammates living around the globe and paid in their local currency

Worth weighing

  • No specific salary mentioned for the role, only a range is provided
  • The role requires being based in the EU for support coverage
  • The position is entry-level (L1), which may limit growth opportunities compared to higher-level roles

Summarised from Databento's posting. Read the full original.

Listed by Databento on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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