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Cresta

Senior Software Engineer, Backend (AI Agent Integrations)

Cresta · Canada (Remote)

Posted about 3 months ago

or apply directly on Cresta's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Cresta's roles stay open a median of 80 days
Reposted
No
Salary listed
No
45% of Cresta's roles list one
Ghost-job risk at Cresta
high
94 stale, 1 reposted of 95 open
Hiring momentum
118 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Cresta's own greenhouse board since 2026-08-03. Full hiring picture for Cresta.

About this role

In this role, you will design and build scalable backend systems that integrate Cresta's AI Agents with various CCaaS platforms, enabling them to participate in live customer conversations. You will focus on maintaining conversation state and context, implementing seamless AI-to-human handoffs, and ensuring high availability and security in production environments. Collaboration with ML engineers and AI researchers is key to operationalizing AI capabilities in real-time settings.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cresta as an employer.

What you need

  • Bachelor’s degree in Computer Science or related field
  • 5+ years of experience building scalable backend systems in production environments
  • Strong experience designing and maintaining robust APIs (REST, gRPC)
  • Solid understanding of distributed systems and real-time communication architectures
  • Experience integrating with third-party enterprise platforms and APIs
  • Strong understanding of system reliability, observability, and security in enterprise environments

Nice to have

  • Experience working with CCaaS platforms or contact center systems
  • Familiarity with AI Agents, Virtual Agents, or LLM-based systems
  • Experience with containerized environments (Kubernetes, Docker)
  • Experience with cloud platforms such as AWS, GCP, or Azure

What you get

  • Variety of medical, dental, and vision plans
  • Paid parental leave
  • Monthly Health & Wellness allowance
  • Work from home office stipend
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada

Worth weighing

  • No specific salary listed, compensation varies based on experience and location
  • Role involves high-impact engineering in a fast-evolving AI domain
  • Requires collaboration with ML engineers, indicating a strong focus on real-world applications of AI

Summarised from Cresta's posting. Read the full original.

Listed by Cresta on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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