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Coupang

Senior Customer Service Quality Assurance Specialist

Coupang · Taipei, Taiwan

Posted 15 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Senior Customer Service Quality Assurance Specialist at Coupang in Taipei will focus on improving customer service quality through audits, learning development, and knowledge management. The role involves analyzing customer service data to identify trends and root causes, developing actionable improvement plans, and collaborating with various departments to enhance service delivery. The specialist will also manage multiple projects and drive a customer-centric, data-driven quality culture.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • 5+ years of experience in learning and development, quality assurance, or knowledge management, with at least 2 years in strategic planning, project leadership, or team management
  • Experience in e-commerce or BPO customer service operations, understanding quality management in high transaction and fast-paced environments
  • Familiarity with customer service ticketing systems and workflows, such as Zendesk
  • Proficient in Excel, capable of independently creating dashboards, pivot analyses, trend reports, and other analytical tools
  • Strong analytical, problem-solving, and project management skills, able to define KPIs and manage multiple projects simultaneously
  • Excellent communication, influencing, and cross-departmental collaboration skills

Nice to have

  • Experience with Power BI, Tableau, or other data visualization tools
  • Experience in designing and implementing customer quality frameworks, quality calibration, root cause analysis, or improvement action management
  • Led end-to-end improvement projects across customer operations, product, technology, logistics, or delivery teams
  • Experience managing BPO quality performance, vendor governance, or outsourced customer service relationships
  • Familiarity with e-commerce, instant retail, last-mile delivery, or cross-border e-commerce services and related customer journeys

Worth weighing

  • No salary listed
  • The role requires managing multiple projects in a fast-paced environment, which may involve high pressure
  • The job involves collaboration with various departments and external partners, which may require strong interpersonal skills
  • Candidates must be prepared for a shift work schedule that may change based on operational needs

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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