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Coupang

[Rocket Now] Regional Merchant Operations Manager (Multiple Openings Across Levels/Regions)

Coupang · Aichi; Fukuoka; Osaka, Japan; Tokyo, Japan

Posted about 2 months ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Coupang's roles stay open a median of 55 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
439 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

As a Senior Regional Merchant Operations Manager at Rocket Now, you will focus on optimizing merchant operations and driving growth strategies within the food delivery sector. Your role involves diagnosing operational bottlenecks, consulting with restaurant partners, managing live incidents, and leading a team to ensure high performance and adherence to standards. You will also be responsible for formulating strategies to enhance revenue and minimize merchant churn, while fostering a collaborative team culture.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • 8+ years of total work experience
  • 5+ years in Food Delivery, Quick-Commerce, On-Demand Delivery, or F&B Retail Operations
  • 3+ years of direct team management experience
  • Strong understanding of restaurant operations, POS integration, and last-mile delivery dynamics

Nice to have

  • Excellent interpersonal and communication skills in English and Japanese
  • Advanced analytical mindset with experience using BI tools (Tableau, PowerBI, SQL) or CRM (Salesforce)
  • Prior experience in management consulting, strategic operations, or fast-scaling tech startups
  • Strong local network and deep knowledge of the regional restaurant and F&B ecosystem

Worth weighing

  • No salary listed
  • Probationary period of 3-6 months before permanent employment confirmation
  • Job titles and responsibilities may change based on candidate experience or business needs

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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