or apply directly on Coupang's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Coupang's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 1% of Coupang's roles list one
- Ghost-job risk at Coupang
- high 683 stale, 14 reposted of 717 open
- Hiring momentum
- 1065 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.
About this role
The Director and Head of CRM Analytics and Science at Coupang will lead data-driven initiatives to enhance customer engagement and marketing strategies. This role involves overseeing data science efforts in areas such as customer lifecycle management and marketing optimization, while collaborating with various teams to implement advanced machine learning models and personalization algorithms. The position requires strong leadership to build and mentor data science teams and to align strategies with business goals.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.
What you need
- Undergraduate degree or higher in a quantitative discipline such as Computer Science, Statistics, Mathematics, Economics, Operations Research, or a related discipline
- 8+ years of experience in data science, machine learning, or advanced analytics
- 5+ years of experience directly leading and managing high-performing data science teams
- Proven track record of delivering measurable business impact through production-grade machine learning models
- Strong foundation in statistical modeling, machine learning, personalization/recommendation systems, and large-scale A/B testing
Nice to have
- Experience in Growth Marketing/CRM Data Science
- Advanced degree (MS or PhD) in a quantitative field
- E-commerce or Tech Scale experience
- Demonstrated success operating in high-growth settings
- Ability to influence both technical engineering teams and non-technical business stakeholders
Worth weighing
- No salary listed
- High visibility leadership role may come with significant pressure
- The role involves navigating ambiguity in high-growth settings
- Requires collaboration with multiple teams, which may lead to complex dynamics
Summarised from Coupang's posting. Read the full original.
Listed by Coupang on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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