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Coupang

資深客服經理 Customer Service Senior Manager (TW Counie Operations)

Coupang · Taipei, Taiwan

Posted 16 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Customer Service Senior Manager at Coupang will lead customer service operations in Taiwan, focusing on customer-centric strategies and operational optimization. Responsibilities include analyzing performance, driving improvement initiatives, and collaborating with cross-functional teams to enhance customer experience. The role requires strategic thinking and the ability to establish scalable operational frameworks to support long-term organizational effectiveness.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Excellent planning and project leadership skills
  • Ability to drive cross-departmental operational improvements based on customer insights and business priorities
  • Experience in leading new projects from planning to execution
  • Ability to balance customer experience, operational efficiency, and business impact
  • Strong influence over cross-department stakeholders and management at various levels
  • Ability to cultivate a robust leadership pipeline within the organization

Nice to have

  • Experience leading customer service operations or large customer support organizations
  • Strong operational analysis and project management skills
  • Experience managing managerial-level staff and driving cross-departmental projects
  • Ability to use operational data and customer insights to drive customer-centric improvement initiatives
  • Intermediate or higher English proficiency

Worth weighing

  • No salary or benefits listed in the posting
  • The role requires a high level of strategic thinking and influence, which may be challenging in a fast-paced environment
  • Potential for the job posting to close early if positions are filled

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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