PitchMeAI Jobs
Coupang

客服經理 Customer Service Operations Manager (輪班性質)

Coupang · Taipei, Taiwan

Posted 15 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Customer Service Operations Manager will lead and manage customer service teams, ensuring stable operations and continuous improvement. Responsibilities include overseeing team performance metrics, handling escalated customer issues, and coordinating with various teams to address operational challenges. The role requires proactive problem-solving and the ability to enhance team leadership capabilities.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Experience as a senior customer service leader or customer service manager
  • Management experience
  • Strong operational management and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Willingness to work in shifts

Nice to have

  • Basic English proficiency

Worth weighing

  • Position requires shift work (Monday to Sunday with varying shifts)
  • Candidates must have a stable internet connection and a quiet work environment for potential remote work
  • Job posting may close before the application deadline if the position is filled

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Coupang

All 717 open roles at Coupang →

Apply to a 客服經理 Customer Service Operations Manager (輪班性質) position at Coupang - Jobs near me at Taipei, Taiwan