PitchMeAI Jobs
Coupang

Customer Service Manager(TW Contact Center Operations)

Coupang · Taipei, Taiwan

Posted 14 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Customer Service Manager will oversee the outsourced contact center operations for seller support at Coupang. Responsibilities include designing and optimizing service SOPs, monitoring performance KPIs, ensuring training standards for agents, and collaborating with various internal teams to enhance support processes. The role also involves analyzing seller feedback and operational data to drive improvements and manage changes in operational tools or services.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Bachelor’s degree or above
  • 5+ years of experience in customer service or operations
  • At least 3 years managing outsourced vendor teams
  • Solid understanding of B2B platform operations and merchant service requirements
  • Strong command of key contact center metrics (SLA, CSAT, QA, etc.)
  • Ability to create and interpret performance dashboards

Nice to have

  • Experience in e-commerce, SaaS, marketplace platforms, or supply chain tech
  • Background in contact center setup, process reengineering, or automation projects
  • Certifications such as PMP, COPC, Six Sigma, or ITIL are a strong plus

Worth weighing

  • No salary listed
  • Role involves managing outsourced teams which may have varying performance levels
  • Experience in e-commerce or related fields is preferred but not required

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Coupang

All 717 open roles at Coupang →