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Coupang

客服經理 Customer Service Manager (TW Counie Operations)

Coupang · Taipei, Taiwan

Posted 14 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Customer Service Manager will oversee and develop customer service team leaders, ensuring stable operations and continuous improvement of customer service performance. Responsibilities include managing multiple teams, analyzing service metrics, addressing escalated issues, and fostering leadership capabilities within the team. The role requires proactive identification of operational inefficiencies and collaboration with various teams to enhance customer experience and operational efficiency.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Experience managing multiple teams (3-5) and frontline operations
  • Ability to quickly identify operational inefficiencies and improvement opportunities
  • Focus on optimizing operational efficiency while prioritizing customer experience
  • Effective coordination with different teams and stakeholders
  • Capability to develop and strengthen leadership skills in team leaders
  • Proactive in understanding issues and potential improvements

Nice to have

  • Experience as a senior customer service team leader or customer service manager
  • Management experience
  • Strong operational management and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic English proficiency

Worth weighing

  • No salary listed
  • Fast-paced environment may require managing multiple priorities
  • Shift work required with specific hours
  • Vague details on the recruitment process may lead to uncertainty

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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