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Coupang

[쿠팡] CS 기획 및 데이터 분석 담당자

Coupang · Seoul, South Korea

Posted 28 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The role involves developing and executing strategies for the CS Handyman (Troubleshooting) service, focusing on improving customer service operations. Responsibilities include analyzing customer inquiries and VOC data, managing counseling KPIs, and collaborating with various departments to enhance customer experience. The position aims to continuously improve service efficiency and customer satisfaction through effective project planning and execution.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Bachelor's degree or higher and at least 2 years of relevant experience
  • Or high school diploma and at least 5 years of experience in customer service, service operations, operational planning, or CX-related roles
  • Ability to handle and analyze large data sets (proficient in SQL, Python, AI tools)
  • Experience in service planning and proposal development

Nice to have

  • Experience in data-driven operations and KPI management
  • Experience in VOC analysis and service improvement activities
  • Strong problem-solving and process improvement skills
  • Excellent collaboration and communication skills with various stakeholders
  • Experience in project planning and operations

Worth weighing

  • No salary or specific benefits listed
  • The role may involve a probation period of 12 weeks, which can be adjusted based on business needs
  • Position and responsibilities may change based on the candidate's overall experience
  • The job posting may close early once the recruitment is complete

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Coupang

All 717 open roles at Coupang →

Apply to a [쿠팡] CS 기획 및 데이터 분석 담당자 position at Coupang - Jobs near me at Seoul, South Korea