PitchMeAI Jobs
Coupang

CS Learning & Development Associate (Quality Assurance)

Coupang · Taipei, Taiwan

Posted 16 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The CS Learning & Development Associate (Quality Assurance) role involves developing training programs, monitoring service quality, and optimizing the knowledge base for the customer service team. Daily tasks include executing onboarding training, updating training materials, managing knowledge management systems, and conducting quality control processes across multiple communication channels.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • At least 1 year of experience in training, quality management, or knowledge base management.
  • Experience in e-commerce platforms or outsourced customer service environments is preferred.
  • Familiarity with ticketing systems such as Zendesk.
  • Ability to manage multiple projects in a fast-paced environment.
  • Excellent communication, coordination, and teamwork skills.
  • Strong problem-solving abilities and critical thinking.

Nice to have

  • Familiarity with Power BI, Google Workspace, or other knowledge management tools.

Worth weighing

  • The position requires working on weekends and public holidays due to a 365-day shift schedule.
  • The recruitment process may vary based on specific job requirements and scheduling.
  • Candidates should be aware that false information during the application process may lead to withdrawal of job offers.

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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