or apply directly on Coupang's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Coupang's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of Coupang's roles list one
- Ghost-job risk at Coupang
- high 365 stale, 14 reposted of 717 open
- Hiring momentum
- 1065 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.
About this role
This role involves managing and enhancing the customer service knowledge management system at Coupang. The position focuses on structuring and modularizing extensive customer service policies and operational knowledge, and implementing a generative AI-based knowledge management system. Responsibilities include designing knowledge structures, improving search systems, and overseeing the entire knowledge lifecycle from creation to distribution.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.
What you need
- Bachelor's degree or higher
- At least 2 years of experience in building or operating knowledge management systems
- Experience in generative AI-based knowledge management systems or retrieval-augmented generation projects
- Experience in information architecture design including knowledge structure design, modularization, and mapping
- Experience in problem-solving and decision-making based on data and key performance indicators analysis
Nice to have
- Experience in establishing or operating knowledge management systems in a contact center environment
- Experience in building knowledge bases, guide centers, or self-service platforms for agents
- Experience in projects linking SharePoint, Confluence, Salesforce, and customer relationship management systems
- Experience in data refinement, prompt design, or knowledge learning systems for large language models
- Experience working at knowledge management consulting firms or AI-based solution companies
Worth weighing
- No salary or benefits listed
- The role involves working with advanced technologies like AI, which may provide valuable experience
- The position may require adaptability due to the dynamic nature of the startup culture
- The job description is quite technical, which may not appeal to all candidates
Summarised from Coupang's posting. Read the full original.
Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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