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Coupang

[쿠팡이츠서비스] Business Automation Program Manager (Business & Operations)

Coupang · Seoul, South Korea

Posted 12 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Business Automation Program Manager at Coupang Eats Services is responsible for monitoring and enhancing the customer experience in the delivery service. This role involves designing monitoring frameworks, collaborating with stakeholders to address incidents, and implementing business automation solutions to improve operational efficiency. The manager will also analyze real-time data to identify issues and develop strategies for customer retention and cost efficiency.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • 10+ years of experience
  • Experience in Program Management, Product Management, Business Operations, Strategy, Process Improvement, or Service Operations
  • Experience in defining problems and deriving solutions based on data
  • Experience in building or improving service monitoring systems, operational processes, or incident management processes
  • Experience leading projects with various stakeholders
  • Ability to structure complex problems and prioritize execution

Nice to have

  • Experience in large-scale operations in delivery, commerce, mobility, or platform services
  • Experience in Customer Experience (CX) improvement or Customer Journey Optimization
  • Experience in Incident Management, Emergency Response Team (ERT), Site Reliability, or Service Operations
  • Experience in KPI monitoring, anomaly detection, or alerting system construction
  • Experience in data analysis using SQL, Python, etc.

Worth weighing

  • No salary information provided
  • The role involves collaboration with senior leadership, which may imply high visibility and responsibility
  • The position requires business-level English, which may be a barrier for some candidates
  • The job description indicates a focus on both operational efficiency and customer experience, which may require balancing conflicting priorities

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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