or apply directly on Contentstack's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Contentstack's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- Yes 50% of Contentstack's roles list one
- Ghost-job risk at Contentstack
- moderate 1 stale, 0 reposted of 4 open
- Hiring momentum
- 8 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Contentstack's own greenhouse board since 2026-08-03. Full hiring picture for Contentstack.
About this role
As a Sr. Customer Success Manager at Contentstack, you will manage a portfolio of high-value enterprise customers, focusing on helping them realize and grow their investment in the company's digital experience solutions. Your role involves building relationships with executive stakeholders, developing success plans, addressing risks, and identifying upsell opportunities. You will also mentor other Customer Success Managers and collaborate across teams to enhance customer outcomes and drive commercial growth.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Contentstack as an employer.
What you need
- 8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals, or a related customer-facing role
- Proven track record of owning and achieving a commercial number, including NRR, gross retention, renewals, and/or expansion
- Experience managing a complex enterprise book of business post-implementation
- Strong commercial acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting
- Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships
- Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities
Nice to have
- Bachelor’s degree preferred; Customer Success, sales, or negotiation certifications are a plus
What you get
- Salary range between $115,000 - $135,000 based on skill set and experience
- Interesting work that promotes continuous learning and growth
- Collaborative and fun culture with a strict 'no a**hole policy'
- Opportunities for community volunteer activities and team outings
- Impactful work with prestigious brands across various industries
Worth weighing
- Role involves navigating complex, multi-stakeholder organizations which may require advanced relationship management skills
- The position is remote but prefers candidates in the Central Time Zone, particularly Austin, TX
- No specific mention of benefits beyond salary and culture, which may be a consideration for candidates looking for comprehensive perks
Summarised from Contentstack's posting. Read the full original.
Listed by Contentstack on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.