PitchMeAI Jobs
commercetools

Senior Customer Success Manager

commercetools · London, England, United Kingdom (Hybrid)

Posted 16 days ago

or apply directly on commercetools's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
commercetools's roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of commercetools's roles list one
Ghost-job risk at commercetools
high
12 stale, 5 reposted of 34 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from commercetools's own greenhouse board since 2026-08-03. Full hiring picture for commercetools.

About this role

As a Senior Customer Success Manager at commercetools, you will serve as a key liaison between enterprise clients and the company's advanced commerce solutions. Your role involves guiding clients to maximize the value of their tech stacks, leading strategic business reviews, and collaborating with internal teams to ensure customer satisfaction and growth. You will also contribute to the development of the Customer Success practice on a global scale.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
5/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of commercetools as an employer.

What you need

  • 5+ years in high-touch tech with proven success in customer success, pre-sales, or technical consulting, ideally within e-commerce or retail
  • Technical depth in modern API-first/headless tech
  • Strong business acumen to translate complex technology into high-impact ROI
  • Ability to navigate C-suite discussions and shape client strategy
  • Structured and agile approach to managing complex accounts independently
  • Collaborative team player willing to travel up to 50%

Nice to have

  • Additional European language skills

What you get

  • Comprehensive health benefits for you and your dependents, including access to personalized mental health support
  • Learning and development opportunities including an annual learning budget and access to self-paced learning platforms
  • Family Leave Plus provides additional fully paid weeks of parental leave
  • Equity participation program allowing you to share in the company's success

Worth weighing

  • Role involves significant travel (up to 50%) which may impact work-life balance
  • Position requires navigating complex client relationships and C-suite discussions, which may be challenging for some candidates

Summarised from commercetools's posting. Read the full original.

Listed by commercetools on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at commercetools

All 34 open roles at commercetools →

Apply to a Senior Customer Success Manager position at commercetools - Jobs near me at London, England, United Kingdom (Hybrid)