or apply directly on Coast's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days Coast's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- Yes 71% of Coast's roles list one
- Ghost-job risk at Coast
- high 17 stale, 0 reposted of 17 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Coast's own greenhouse board since 2026-08-03. Full hiring picture for Coast.
About this role
The Manager of Customer Success at Coast will lead and mentor a team of Customer Success Managers (CSMs) while managing a personal book of business. This role emphasizes a player-coach model, focusing on enhancing customer onboarding, retention, and expansion outcomes. The manager will also implement structured coaching frameworks and ensure operational excellence using various tools to drive team performance and customer satisfaction.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coast as an employer.
What you need
- 5+ years in Customer Success or Account Management
- 2+ years managing CSMs or frontline customer-facing teams
- Proven player-coach with a track record of high-touch onboarding and expansion motions in SMB and mid-market
- Expertise in creating structure from ambiguity using data, systems, and coaching
- Strong communication skills with a bias for clarity, urgency, and action
- Deep empathy for customers and CSMs
Nice to have
- Familiarity with fintech, SaaS, or operations-heavy customer segments
What you get
- Medical, dental and vision insurance
- Unlimited paid time off (vacation, personal well being, paid holidays)
- Paid parental leave
- $400 accessories allowance for home office setup
- Free lunch every Friday
Worth weighing
- No specific details on the company's culture or team dynamics are provided
- The role requires a strong focus on data fluency and operational rigor, which may imply a structured environment
- On Target Earnings range is provided, but no specific salary is guaranteed
- The company is in an early stage with potential for equity, but this comes with inherent risks
Summarised from Coast's posting. Read the full original.
Listed by Coast on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
More roles at Coast
- Customer Operations AssociateSalt Lake City, UT
- Customer Support AssociateSalt Lake City, UT
- Head of PartnershipsNew York, NY