or apply directly on Cloudflare's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 31 days Cloudflare's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 28% of Cloudflare's roles list one
- Ghost-job risk at Cloudflare
- low 0 stale, 12 reposted of 342 open
- Hiring momentum
- 494 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cloudflare's own greenhouse board since 2026-08-03. Full hiring picture for Cloudflare.
About this role
The Senior Customer Experience Manager at Cloudflare will oversee the post-sale customer journey, focusing on onboarding, retention, and contract renewals. This role involves building strategic relationships with stakeholders, collaborating with the Sales team, and utilizing AI-driven optimization to enhance customer outcomes. The manager will also analyze data to identify selling opportunities and ensure customer satisfaction throughout their lifecycle.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudflare as an employer.
What you need
- Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
- Strong understanding of or willingness to learn about computer networking and how the internet works
- Experience with project management, account portfolio planning, cloud implementation and prioritization
- Expertise in SaaS retention and sales process
- Excellent problem solving skills
Nice to have
- 2+ years of industry experience in cloud security and/or performance industries
- Bachelor's degree and/or other professional qualifications
- Experience in negotiating and executing renewal contracts
- Ability to speak Bahasa Indonesia, Mandarin, or any other ASEAN language
Worth weighing
- No salary listed
- Role involves significant cross-functional collaboration
- Focus on AI-driven optimization may require a strong tech-savvy background
Summarised from Cloudflare's posting. Read the full original.
Listed by Cloudflare on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Cloudflare
- Senior Marketing Systems and Automation ManagerHybrid
- Senior Security Compliance SpecialistDistributed
- Senior Software Engineer, Network Performance & ReliabilityHybrid
- Senior Professional Services EngineerHybrid
- Senior Customer Engineer, Territory - Philadelphia, PADistributed
- Senior Account Executive, Startups (SoCal)Distributed
- Business Development Representative - Bahasa Indonesia SpeakingHybrid
- Senior Sales Director – Enterprise, BeneluxDistributed