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Cloudflare

Manager, Customer Experience and Renewals

Cloudflare · Hybrid

Posted 20 days ago · $158,000 - $218,000

or apply directly on Cloudflare's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Cloudflare's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
28% of Cloudflare's roles list one
Ghost-job risk at Cloudflare
low
0 stale, 12 reposted of 342 open
Hiring momentum
494 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Cloudflare's own greenhouse board since 2026-08-03. Full hiring picture for Cloudflare.

About this role

The Manager, Customer Experience and Renewals at Cloudflare is responsible for leading a team of Customer Experience Managers (CXMs) to enhance the post-sale journey, focusing on onboarding, retention, and expansion. This role involves mentoring team members, overseeing operational strategies, and integrating AI-driven workflows to improve efficiency and customer outcomes. The manager will also handle complex negotiations and ensure alignment with other departments to resolve customer journey issues.

Our read on this posting4.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudflare as an employer.

What you need

  • Minimum of 5 years of experience in Customer Success and Renewals Sales
  • At least 2 years in a direct people management role
  • Proven track record of scaling teams in a high-growth SaaS environment
  • Expertise in SaaS retention strategies and commercial negotiations
  • Strong proficiency in coaching teams on AI competencies
  • Deep understanding of cloud security and networking industries

Nice to have

  • Mastery of LLMs for drafting communications and preparing summaries
  • Proficiency in leveraging AI analytics tools for customer metrics analysis
  • Ability to build automations for CRM data synchronization

What you get

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits

Worth weighing

  • No specific salary listed for non-New York or DC locations
  • Role may require in-person interviews at Cloudflare offices
  • Position may require access to information protected under U.S. export control laws

Summarised from Cloudflare's posting. Read the full original.

Listed by Cloudflare on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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