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Celonis

Customer Success Program Manager - Scale Team

Celonis · Munich, Germany

Posted about 2 months ago

or apply directly on Celonis's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Celonis's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Celonis's roles list one
Ghost-job risk at Celonis
high
232 stale, 9 reposted of 283 open
Hiring momentum
370 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Celonis's own greenhouse board since 2026-08-03. Full hiring picture for Celonis.

About this role

As a Customer Success Program Manager on the Scale Team at Celonis, you will act as a trusted advisor to customers and partners, focusing on driving value and adoption of the Celonis Process Intelligence Platform. Your role involves building engagement strategies, managing customer relationships, and ensuring successful value realization across a diverse portfolio. You will collaborate closely with various stakeholders, utilizing AI tools to monitor account health and facilitate customer self-sufficiency.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Celonis as an employer.

What you need

  • 3-5 years of strong programmatic execution experience
  • Experience with end-to-end post-sales customer journeys and value realization
  • Understanding of industry-specific business processes
  • High AI fluency and ability to leverage AI tools
  • Strong stakeholder management skills
  • Experience in scaled engagement and community empowerment

What you get

  • Restricted Stock Units (RSUs) and merit-based refresh grants
  • 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers
  • Unlimited PTO and generous PTO globally
  • Flexible hybrid work model
  • Access to a dedicated learning platform and mentorship programs
  • Subsidized Wellhub memberships and mental health counseling

Worth weighing

  • The role requires native-level German proficiency for customer interactions and presentations
  • Focus on AI-driven processes may imply a steep learning curve for those unfamiliar with AI tools
  • The position emphasizes scalable engagement over traditional 1:1 relationships, which may affect personal interaction levels

Summarised from Celonis's posting. Read the full original.

Listed by Celonis on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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