or apply directly on Caylent's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Caylent's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 13% of Caylent's roles list one
- Ghost-job risk at Caylent
- high 44 stale, 12 reposted of 88 open
- Hiring momentum
- 143 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Caylent's own greenhouse board since 2026-08-03. Full hiring picture for Caylent.
About this role
The Business Analyst at Caylent focuses on contact center modernization by leading workshops with customer stakeholders to gather and translate business requirements into functional specifications for Amazon Connect implementations. This role involves analyzing call center interactions, documenting processes, and creating AI agent scripts while serving as the liaison between customers and the delivery team. The analyst also mentors junior team members and contributes to the development of reusable discovery assets.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Caylent as an employer.
What you need
- 5+ years of business analysis experience
- 1+ years supporting contact center, CCaaS, or customer experience technology implementations
- 5+ years experience in analyzing call center interactions for process discovery
- Working knowledge of Amazon Connect or comparable CCaaS platform
- Ability to write clear functional requirements, user stories, and acceptance criteria
- Familiarity with contact center KPIs and operations concepts
Nice to have
- Exposure to conversational AI / self-service requirements
- Experience in regulated verticals (government/public sector, healthcare, financial services)
- Consulting or client-delivery background
- Experience with data visualization tools (QuickSight, Tableau, Power BI)
- Experience in Python
What you get
- Medical Insurance for you and eligible dependents
- 401k plan with company match up to 4% and immediate vesting
- Competitive phantom equity
- Company issued laptop
- Dental and Vision insurance
- Term Disability Insurance
Worth weighing
- No visa sponsorship available now or in the future
- Base salary range is $100,000 - $125,000, which may vary based on experience and qualifications
- Additional compensation may include bonuses, commissions, and equity, but specifics are not detailed
Summarised from Caylent's posting. Read the full original.
Listed by Caylent on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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