Product Support Technician - Contractor
Catapult Sports · Maitland, FL, Wilmington, MA
Posted 29 days ago
or apply directly on Catapult Sports's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Catapult Sports's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 35% of Catapult Sports's roles list one
- Ghost-job risk at Catapult Sports
- high 14 stale, 2 reposted of 31 open
- Hiring momentum
- 47 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Catapult Sports's own greenhouse board since 2026-08-03. Full hiring picture for Catapult Sports.
About this role
As a Product Support Technician at Catapult, you will provide technical support for the Advanced LPS Tracking platform, ensuring it operates effectively during live games. Your role involves collaborating with onsite technicians, monitoring game performance, and resolving technical issues to enhance the customer experience. This position requires working weekend shifts aligned with the NCAA football schedule and involves direct communication with clients through various support channels.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Catapult Sports as an employer.
What you need
- 1-2 years of technical support experience
- Willingness to go above and beyond for the customer
- Written and verbal communication skills
- Prior troubleshooting experience with PC or Mac based systems
- Ability to thrive in a dynamic work environment and see tasks through to completion
- Great understanding of a range of sports
Nice to have
- Associate degree in Computer Science, IT, sports science or equivalent experience in a related field
- Experience with support ticketing platforms; Zendesk is preferred
What you get
- Outstanding paid maternity and paternity leave
Worth weighing
- Role requires weekend shifts
- Support for a sports technology product may require a strong interest in sports
- No specific salary range beyond the hourly rate is provided
Summarised from Catapult Sports's posting. Read the full original.
Listed by Catapult Sports on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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