Customer Support Associate - L2
Careers at Tide · India, Hyderabad
Posted about 3 months ago · Previously reposted
or apply directly on Careers at Tide's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 88 days Careers at Tide's roles stay open a median of 88 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Careers at Tide's roles list one
- Ghost-job risk at Careers at Tide
- high 84 stale, 7 reposted of 84 open
- Hiring momentum
- 144 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Careers at Tide's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Tide.
About this role
As a Customer Support Associate at Tide, you will provide level 2 support to businesses in the UK, helping them resolve issues related to their accounts and products. Your role involves communicating with members through various channels, analyzing patterns in support queries, and delivering feedback to improve products and services. Additionally, you will assist in training new team members and support Level 1 colleagues when needed.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Tide as an employer.
What you need
- Exceptional spoken and written English skills
- Experience working in Customer Service for the finance industry
- Comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel
- Confident talking with members over phone, chat, and email
- Excellent organisational skills
- Experience working in startups/scaleups
What you get
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
Worth weighing
- No salary listed
- Role requires juggling priorities and detailed product knowledge
- Expectations for providing feedback and exploring data for performance tracking
- Involves assisting Level 1 colleagues and training new team members
Summarised from Careers at Tide's posting. Read the full original.
Listed by Careers at Tide on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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