Vendor & Performance Manager - Global Patient Operations
Careers at Eucalyptus · UK - HQ - London
Posted 13 days ago
or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Careers at Eucalyptus's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Careers at Eucalyptus's roles list one
- Ghost-job risk at Careers at Eucalyptus
- high 70 stale, 3 reposted of 109 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.
About this role
As a Vendor & Performance Manager at Eucalyptus, you will be responsible for building and managing a network of outsourced partners to support patient operations across multiple markets. Your role involves evaluating and launching BPO partners, managing contracts and performance standards, and ensuring that patient experience remains a priority during growth phases. You will also oversee performance metrics and maintain strong relationships with partners while planning for peak operational periods.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.
What you need
- Experience managing outsourced operations across multiple markets or vendors
- Ownership of commercial aspects including rate cards, SLAs, and QBRs
- Deep understanding of contact-centre or support operations
- Ability to hold partners accountable with data
- Experience in building processes and templates from scratch
Nice to have
- Experience standing up new delivery geographies (Latin America, EMEA or similar)
- Experience in healthcare or another regulated industry
What you get
- Employee options program
- Annual development budget plus 3 days of professional development leave
- Hybrid work setup with 3 days a week in the office
- Private health insurance or wellness allowance
- 25 days of holiday, enhanced parental leave, and work from anywhere for 3 weeks a year
- Vibrant office culture with regular socials and events
Worth weighing
- No salary listed
- Role involves significant responsibility with potential for high impact
- Fast-paced and challenging environment may not suit everyone
Summarised from Careers at Eucalyptus's posting. Read the full original.
Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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